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MyHousePrice.com Privacy Notice

This is where we explain what personal information MyHousePrice.com collects, why we collect it and what we do with it. We also explain your rights in respect of your own personal information.

MyHousePrice.com is dedicated to providing property professionals and the general public with a simple, accurate and cost effective house price information service. We believe that a transparent housing market is an efficient housing market.

All of the "price paid" information available on the MyHousePrice.com website is derived from the public registers and is available for public inspection.

How we collect and use personal information

We collect and hold personal information to serve our customers and improve the customer experience. You provide most of this information when you request further information about our services, use our services, make an enquiry or communicate with us regarding our services.

This includes information we collect and use about:

  • Customers who use our services
  • Our suppliers and service providers
  • Visitors to our website
  • Public Registers
  • Enquiries and complaints

If we already hold the information requested, then we will access it and use it to provide you with the product or service you have requested.

Where appropriate we my share personal information with third parties, as indicated below.

What happens when you visit MyHousePrice.com

You can access our website’s home page and browse the site without disclosing your personal data. However, our website uses essential cookies to function correctly, and some third party services may also place cookies on your browser.

Should you wish to register as a business user of MyHousePrice.com or as a user of our data portal, you will be required to provide personal information. See also the section below on Customers who use MyHousePrice.com.

Find out more about our cookies on our Cookies Notice

Customers who use MyHousePrice.com

If you wish to use our service, for example through our website or our professional service, MyHousePrice/professional, you will be required to provide us with some personal information. We will use this information under the following lawful basis:-

Performance of a Contract:-

  • Provide the service to you i.e. perform the contract.
  • Take payment from you

Legitimate Interest:- some information is processed by MyHousePrice.com as part of its legitimate interest which includes network and information security, managing opting in and out of communications, web analytics and updating customer details.

Consent – where we process information under consent we will seek your clear and unambiguous consent before processing your data.

Prospective, current and former employees

If you apply to work for or with MyHousePrice.com we will process your personal information for the purposes of recruitment, and in anticipation of entering into a contract with you. If you are unsuccessful we will retain your information for 12 months before destroying it.

If you are an employee of MyHousePrice.com, we collect and use your personal information for the purpose of carrying out our duties as an employer, to support you in your employment with us and to fulfil our contractual obligations as an employer.

This will include collection and use of your personal details, certain financial information, health information, and information relating to performance, attendance and activity at work. We share some employee information with public bodies such as HMRC in line with statutory obligations. Employee information is held only for as long as is necessary.

Information we share

We do not sell, rent or otherwise disclose personal information we collect about you, except as described in this Privacy Notice or as indicated via the consent process at the time the data is collected. We sometimes need to disclose information to parties who assist us to conduct our business, including the suppliers of our IT and server hosting datacentre, and our legal advisors. In each case we contractually require these service providers to safeguard the privacy and security of personal information they process on our behalf and authorise them to use or disclose the information only as necessary to perform services on our behalf or comply with legal requirements.

MyHousePrice.com reserve the right to transfer your information in the event of a sale or transfer of our business and assets, with reasonable efforts for the acquirer protect / use your information consistent with this Privacy Notice. In this eventuality, you can exercise your rights to contact the acquiring entity with questions concerning the protection and processing of your information.

 

How long do we keep personal information

We will keep information for a reasonable amount of time in order to perform the service.

We only keep your information for as long as is necessary. We generally keep personal information for 12 months after last contact with you. However, MyHousePrice.com reserves the right to keep information for longer if we feel this is in the legitimate interests of MyHousePrice.com.

Your rights and choices

Your rights regarding the personal information we maintain about you enable you to exercise choices about what personal information we collect from you, how we use that information and how we communicate with you.

Access and Correction

You may have the right to:

  • Obtain confirmation that we hold personal information about you
  • Request access to and receive information about the personal information that we maintain about you
  • Receive copies of the personal information that we maintain about you

To access these rights please contact us as set forth below

Update and correct inaccuracies in your personal information

If you feel that the personal information we hold about you is incorrect or inaccurate you can contact us outlining the information that you feel is incorrect or inaccurate.

Please note that these rights do not apply to information held or obtained on publicly available registers as this is genuinely out-with our control although we will happily either raise these on your behalf with the keeper of the register or provide you with the means to do so direct if possible.

In the unlikely event that we refuse to correct your personal information we will provide you with a written notice that sets out the reasons for our refusal and provide you with a statement regarding the mechanisms available to you to make a complaint.

Object to the processing of your information

If you would like to object to any processing of your information by MyHousePrice.com you can contact us outlining what processing or information you would like to object to.

Have the information blocked, anonymised or deleted

If you would like MyHousePrice.com to delete, block or anonymise information we hold about you, you can contact us outlining what information you would like deleted, blocked or anonymised.

To update your preferences, ask us to remove your information from our records or submit a request to access, update correct or delete your personal information, please contact us as specified in the "How to Contact Us" section below.

Opting out of Processing

You can opt out collection of personal information by automated means e.g. when visiting our home page by managing your browser settings as set out in our Cookies Policy

Some of our service providers eg Google Analytics may compile an anonymised report for us. Our Cookies Policy  provides detail on how to opt out.

If you have any questions about our use of cookies or our website, you can email us at privacy@myhouseprice.com

Withdrawal of Consent

If we obtain your information by consent you have the right to withdraw any consent you previously provided to us.

If we process your information under legitimate interest you can object at any time on legitimate grounds, to the processing of your information.

We will apply your preferences going forward.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. These include but are not limited to a secured database containing personal data. The database is located off the main server and is not accessible directly.

Our website does not enable our visitors to communicate with other visitors or to post information to be accessed by others.

The security of your personal information is very important and MyHousePrice.com is committed to protecting the information we collect. We maintain administrative and physical safeguards designed to protect the personal information you provide or we collect against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. The site is SSL certified.

MyHousePrice.com stores personal information only for as long as it is necessary for the fulfilment of the purpose for which the personal information was collected, unless otherwise required or authorised by applicable law.

How to Contact Us / Complaints and Feedback

If you:

  • Make a complaint about a breach of your personal information, applicable privacy laws / principles or a concern about MyHousePrice.com privacy practices
  • Would like access and/or update information or preferences you provided to us

Please email us at: privacy@myhouseprice.com

Or write to us at:

MyHousePrice.com

Attn: Data Controller

66, Suite D, Gallowgate Street, Largs, KA30 8LZ

 

If we fall short of your expectations in processing your personal information please give full details of the issue. We attempt to review any and all complaints within a reasonable time.

If we cannot for lawful reasons complete your request we will explain this to you to the extent that we lawfully can

Updating this privacy statement.

We will update this statement from time to time so we suggest that you review this statement at regular intervals. Where we undergo substantial changes to our privacy statement we will endeavour to inform you directly about these changes.  Our Company’s Data Protection Notification Registration No. is Z7193992

 This statement was last updated May 2018

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